Refund Policy
Last updated: 2 November 2026
We want you to feel completely confident in your purchase. This page explains exactly how refunds work for our digital products, and how to reach us if you ever need help.
Digital products & instant delivery
Everything we sell is a digital product: The Bookkeeping Practice Kit, a set of seven bookkeeping practice workbooks with exercises, worked small-business cases, one-page maps, spreadsheet calculators and templates. There are no physical items and nothing is posted. As soon as your payment is confirmed, you receive instant access to your files on the confirmation screen and by email, with lifetime access on your phone, tablet or computer.
7-day money-back guarantee
We stand behind our workbooks. If you're not satisfied with your purchase for any reason, request a full refund within 7 days of your purchase date, with no questions and no hassle. Just email us and we'll take care of it. You keep what you've downloaded, and we part as friends.
How to request a refund
Email us at [email protected] within 7 days of your purchase and include:
- The email address you used at checkout
- Your order number (from your confirmation email)
We review and process every refund request within 2–3 working days. Approved refunds are issued to your original payment method; depending on your bank or card provider, it may take a few additional days for the funds to appear on your statement.
Trouble accessing your files?
If your download link doesn't work, a file appears corrupted, or you have any trouble accessing your purchase, contact us first. In most cases we can fix access issues within minutes and get everything to you straight away, and if we can't, you're fully covered by the money-back guarantee above.
Before you open a dispute
If something isn't right, please get in touch with us first at [email protected]. We're a small team that genuinely cares about your experience, and we can almost always resolve any issue faster than a bank dispute, usually the same day. Give us the chance to put it right.
Contact us
Questions about your order or this policy?
Email [email protected] and we'll get back to you, typically within one working day.